Proper Care maintenance plans for commercial EV chargers
Why Maintenance Matters
EV chargers are safety-critical electrical assets. Without regular maintenance, faults go undetected, firmware falls behind and your warranty could be voided.
For commercial operators, downtime directly impacts staff, tenants and customers. A single out-of-service charger can cost your business revenue, reputation and compliance standing.
Our maintenance packages are designed to prevent problems before they happen, giving you predictable costs, maximum uptime and complete peace of mind.
Annual
Inspection and certificate
48h
Call-back, 24h on Professional, 4h on Enterprise
Any brand
Whoever installed it
Monitoring
On Professional and Enterprise
Proper Care plans
Priced per site, with up to two sockets included. All prices exclude VAT.
Proper Care Essential
From £425
per site a year, up to 2 sockets
- Annual inspection and report
- Support line for faults
- Online portal and reports
- Remote monitoring and management
- Remote fault diagnosis
- Response time (we call you back)Within 48 hours
- Engineer on siteWithin 10 working days
- PartsAt cost + handling
- Dedicated account manager
Proper Care Professional
From £665
per site a year, including monitoring and management
- Annual inspection and report
- Support line for faults
- Online portal and reports
- Remote monitoring and management
- Remote fault diagnosis
- Response time (we call you back)Within 24 hours
- Engineer on siteWithin 5 working days
- PartsAt cost + handling
- Dedicated account manager
Proper Care Enterprise
POA
price on application, multi-site
- Annual inspection and report
- Support line for faults
- Online portal and reports
- Remote monitoring and management
- Remote fault diagnosis
- Response time (we call you back)Within 4 hours
- Engineer on siteAgreed SLA
- PartsAgreed
- Dedicated account manager
Extra sockets beyond the first 2 are £20 each up to 9 sockets and £15 each from socket 10. Professional adds monitoring at £70 per socket a year plus £100 per site for remote diagnostics and management. Call-outs from £145 + VAT, including travel and the first hour on site. Prices can change with inflation at renewal.
What would it cost?
Tell us about your estate and compare Essential and Professional side by side. Prices exclude VAT.
Essential
- Site fee (first 2 sockets)£425
- Extra sockets (2 × £20)£40
- Monitoring (4 × £70)-
- Remote diagnostics & management-
Professional
Most popular- Site fee (first 2 sockets)£425
- Extra sockets (2 × £20)£40
- Monitoring (4 × £70)£280
- Remote diagnostics & management£100
Guide price only, multi-site and larger estates often qualify for better rates, and Enterprise is quoted individually. Extra sockets are charged at £20 each up to 9 sockets and £15 each from socket 10.
Why Choose Our Maintenance
Proactive care that protects your investment and keeps your chargers earning.
Compliance
Stay compliant with BS 7671, IET regulations and manufacturer warranty requirements through scheduled inspections.
Maximum Uptime
Proactive monitoring and rapid response keep your chargers operational and your drivers happy.
Safety First
Regular electrical testing and thermal checks reduce the risk of faults, damage or downtime.
Cost Control
One annual fee per site and a clear call-out rate card replace unexpected repair bills. Early fault detection saves money long-term.
Reporting
Detailed usage, uptime and fault reports give you full visibility of your charging estate.
Expertise
OZEV-approved engineers who specialise in commercial EV infrastructure.
How We Work
Simple, straightforward process from enquiry to install.
Audit
We survey your existing chargers, wiring and compliance status to understand exactly what's needed.
Plan
A tailored maintenance schedule is built around your site, usage patterns and budget.
Maintain
Scheduled inspections, firmware updates and reactive call-outs keep everything running smoothly.
Report
Quarterly reports covering uptime, faults resolved, energy usage and recommendations.
Installer gone quiet?
If the company that fitted your chargers has stopped answering, gone bust or stopped supporting the brand, you're not stuck. We look after chargers we didn't install. We start with a site audit: what's fitted, how it's wired, what state it's in and what it's connected to. Then we give you a plan to get everything working and keep it that way.
Switching your back-office software
Most commercial chargers speak a standard language called OCPP, so you're rarely locked in to the software that came with them. We can move your chargers to a back-office platform you control, including Fuuse, which we resell, keeping your access rules, tariffs and user lists.
Looking for plan prices? See why commercial chargers need a maintenance plan.
Frequently Asked Questions
Got questions? We've got straight answers.
Pick a plan or ask us a question
Three short steps. An engineer will call you within one working day, or ring us on 0330 6330 375.