Help & support
Customer Support
We're here to help with any questions about your installation. Find the support you need below.
How can we help?
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Common questions
How do I get a copy of my electrical certificate?
Your electrical certificate was provided at the end of your installation. If you need another copy, contact us with your installation address and we'll send it over.
My EV charger isn't working. What should I do?
First, check the basics: is the charger showing any error lights? Is your vehicle recognising the connection? Check our troubleshooting guide or contact us if the issue persists.
Who do I contact for a product warranty claim?
Contact us first. We'll assess whether it's a product fault or installation issue and guide you through the warranty claim process.
Can I add battery storage to my existing solar system?
Yes, in most cases. We can assess your current setup and recommend compatible battery options. Start a new enquiry and mention your existing system.