Terms & Conditions

1. Introduction

These terms and conditions govern your use of Proper Solar's website and services. By using our website or engaging our services, you agree to these terms.

2. Our services

Proper Solar provides:

• Home EV charger installation
• Workplace EV charging solutions
• Solar panel (PV) installation
• Home battery storage installation
• Related electrical work and upgrades

All installations are carried out by our network of approved, accredited installers who are vetted for competence, insurance and compliance.

3. Quotations and pricing

Our quotations are based on the information you provide. Quotes are valid for 30 days unless otherwise stated.

What's included in a standard installation:

• Supply and installation of the specified product
• Standard cable run (as specified in your quote)
• Connection to your consumer unit
• Testing and certification
• DNO notification where required
• Handover and demonstration

What may cost extra:

• Cable runs longer than standard
• Consumer unit upgrades
• Trenching or specialist routing
• Scaffolding or access equipment
• Remedial electrical work

Any additional costs will be discussed and agreed before work proceeds.

4. Booking and cancellation

If you book online before your survey or photo review, you can choose to pay an optional deposit. Once your quote is confirmed following our review, full payment is due to confirm your installation date. We will confirm your installation date in writing.

Your cancellation rights:

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of accepting a quote ("cooling-off period"). If installation has already begun at your request within this period, you may be charged for work completed.

After the cooling-off period:

If you cancel after 14 days or once we have ordered materials specifically for your installation, your deposit may not be fully refundable.

5. Payment terms

• Deposit: An optional deposit can be paid when booking online, before your survey or photo review
• Full payment: Once your quote is confirmed following our review, full payment (less any deposit already paid) is due to confirm your installation date
• Payment methods: We accept bank transfer and card payments

All prices include VAT at the applicable rate (currently 20%, or 0% for qualifying energy-saving materials on certain residential properties).

6. Installation process

On the day of installation:

• Our installer will arrive at the agreed time and introduce themselves
• They will confirm the installation plan with you before starting
• The work area will be kept tidy and protected
• Any changes to scope will be discussed and agreed before proceeding
• On completion, you'll receive a demonstration and handover
• All necessary certificates and documentation will be provided

7. Warranties and guarantees

• Workmanship: Our installations are covered by a workmanship guarantee (typically 2 years) covering the quality of the installation work
• Products: Manufacturer warranties apply to all products (typically 3-10 years depending on product)
• Certification: All work is certified to relevant standards and registered where required

For warranty claims, contact us at hello@propersolar.co.uk with your installation details.

8. Limitation of liability

We are fully insured for public liability and professional indemnity. Our liability is limited to:

• The cost of rectifying defective work
• Replacement of faulty products
• Direct losses caused by our negligence

We are not liable for indirect or consequential losses, except where such exclusion is prohibited by law.

9. Complaints and disputes

We aim to resolve any concerns quickly and fairly. If you have a complaint:

1. Contact us at hello@propersolar.co.uk with details of your concern
2. We will acknowledge within 2 working days
3. We aim to resolve issues within 14 days
4. If unresolved, we offer access to alternative dispute resolution

See our full Complaints Procedure for more details.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms

We may update these terms from time to time. The version on our website at the time you engage our services will apply to your order.