Warranty Information
Warranty coverage by product
Warranty periods vary by product and manufacturer. Here's a typical overview.
EV Chargers
Manufacturer warranty covering defects
Our installation guarantee
Varies by manufacturer (Ohme, Zappi, Easee, etc.)
Solar Panels
Against manufacturing defects
Minimum power output guarantee
Our installation guarantee
Premium panels typically offer 25-year warranties
Battery Storage
Covering defects and capacity
Guaranteed number of charge cycles
Our installation guarantee
Leading brands offer 10-year standard warranties
What's covered
Covered
- Manufacturing defects
- Component failure under normal use
- Installation faults (workmanship)
- Panel performance below guarantee
- Battery capacity degradation beyond spec
Not covered
- Damage from accidents or misuse
- Power surges or lightning strikes
- Modifications by unqualified persons
- Cosmetic damage (scratches, etc.)
- Normal wear and tear
How to make a warranty claim
Contact us
Email hello@propersolar.co.uk with your installation address, product details, and a description of the issue. Include photos if possible.
Assessment
We'll review your case and determine whether it's a product fault or installation issue. We may arrange a site visit if needed.
Resolution
For workmanship issues, we'll arrange repairs. For product faults, we'll handle the manufacturer warranty claim on your behalf.
Start a warranty claim
hello@propersolar.co.ukWarranty FAQs
Need more help?
Check out our aftercare guide for tips on maintaining your system, or contact us with any questions.